![]() ![]() Once the issue has been resolved, Veeder-Root will follow up with a notification.Ĭlick here to view the Technical Support NotificationĬheck out other Veeder-Root Technical Support Notifications here! iOS versions 15.x and earlier are still compatible. Oh-oh! With the latest release of iPhone iOS 16 software, Veeder-Root has learned that THE PLUS VIEW and THE REMOTE VIEW apps are NOT compatible with the latest iOS. The training includes an overview of the Additive Injection System, installation considerations and procedures, and the startup and service procedures.Ĭlick here to view the TSN document and training details.Ĭompatibility Issue with THE PLUS VIEW & THE REMOTE VIEW Apps – VEEDER-ROOT TECHNICAL SUPPORT NOTIFICATIONSĪdditive Injection System (AIS) Installation & Startup Course Is Now Available! TLS-3XX Series Consoles System Setup Manual (576013-623).TCP/IP Interface Module Installation Guide (577013-776).Please refer to the following manuals for security setup instructions: To learn more about these features and how to set them up, please see our TLS4 Series Security Settings Technical Support Notice. ![]() Features such as configurable user access and segmented network ports help ensure both network and front-panel security. The TLS-450PLUS and TLS4 Series ATGs come with security features allowing for greater protection and control of access to the ATG than legacy consoles. IMPORTANT: Customers on older TLS-350 ATG systems should consider either upgrading to the TLS-450PLUS or utilizing extra network firewall equipment. TIP: Veeder-Root recommends that ASCs review and implement these ‘best practices’ for network security with their customers, when installing a new console or setting up a network port. Add a serial command security code to harden remote access and prevent un-authorized access to Veeder-Root ATG.Utilize separate network ports on the TLS-450PLUS ATG.Offering the best in class tools to prevent cyberattacks, Veeder-Root recommends network ‘best practices’ such as: Veeder-Root Takes Network Security VERY Seriously! OVERVIEW Kennedy Company appreciates your business and continued support! If you have any questions about Veeder-Root system and/or parts, please feel free to contact us at 1-80 or Email Us !! We end the first day with a cocktail hour featuring an open bar, great Hors-d’oeuvres and live entertainment! So don’t miss out! REGISTER ONLINE TODAY!!Ĭlick on the Veeder-Root logo below to visit our web store, where we have hundreds of the most popular Veeder-Root items ready to buy online and if you can’t find what you are looking for, please contact us! We are back once again with the most anticipated petroleum equipment trade show with dozens of vendors featuring their latest and greatest product offerings along with training and re-certification seminars. Training & Certification Seminar Schedule We will notify you again once we resume our normal hours.Ĭlick here to learn more about Veeder-Root Technical Supportīe sure to check out the Veeder-Root booth at our upcoming 2023 Petroleum Equipment Trade Show!!Ĭocktails & Hors d’oeuvres 4:00PM – 7:30PM (Open Bar) Veeder-Root is committed to providing the very best Technical Support and we apologize for any inconvenience this may cause. This change is effective January 30, 2023. Please be advised that the Veeder-Root Technical Support team, located in Simsbury, CT, will be changing their hours of operation temporarily from Monday through Friday,Ĩam – 7pm ET to 8am – 6pm ET. If you do not need a USB adapter because you already have one on hand, place your order for the enhanced software features per usual along with the iButton part number 0576048-053.Veeder-Root Technical Support Hours Of Operation.If the enhanced software features cannot be added to the console in the factory (as the console is already installed or in your possession), and you need a new USB Adapter, order part number 0330020-659 (TLS-450PLUS), or part number 0333530-002 (TLS4/4B), with your desired software part number as well.Order consoles with enhanced software features added at the factory.Moving forward, until the supply chain issue is resolved, the individual iButtons will need to be swapped in and out of the USB adapters manually in order to upgrade TLS-4xx consoles with software enhancements. Due to supply chain issues with the Veeder-Root iButton USB Adapters, Veeder-Root will temporarily be limiting the number of USB adapters that ship with iButton software upgrades for the TLS-4xx platform. Typically, Veeder-Root ships one iButton already placed inside the USB adapter per software enhancement that is ordered.
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